http://support.e3datasolutions.net Customer Center : CLIENTEXEC 3.2.3 http://support.e3datasolutions.net/publicAnnouncements.php?ann_id=33 The issue reported previously regarding CYBER COUNSELING INCORRECT DEACTIVATIONS has been resolved. Mon, 24 Jan 2011 13:02:00 -0600 tag:http://www.e3datasolutions.com:33 http://support.e3datasolutions.net/publicAnnouncements.php?ann_id=32 As of 1:15 PM EST we have received multiple reports of counselor accounts being deactivated immediately after receiving notice of a new case. Tue, 18 Jan 2011 12:20:00 -0600 tag:http://www.e3datasolutions.com:32 http://support.e3datasolutions.net/publicAnnouncements.php?ann_id=31 The server issue causing an EDMIS REPORTING ISSUE has been CONFIRMED as RESOLVED as of 12/19 6pm Mon, 20 Dec 2010 16:15:00 -0600 tag:http://www.e3datasolutions.com:31 http://support.e3datasolutions.net/publicAnnouncements.php?ann_id=30 MONTHLY EDMIS REPORTING PROCESS is having sporadic delays. Some reports are successful while others are not being processed. Sat, 18 Dec 2010 15:27:00 -0600 tag:http://www.e3datasolutions.com:30 http://support.e3datasolutions.net/publicAnnouncements.php?ann_id=29 The webit server is fully operational as of 3:11 EDT Wed, 27 Oct 2010 14:11:00 -0500 tag:http://www.e3datasolutions.com:29 http://support.e3datasolutions.net/publicAnnouncements.php?ann_id=28 As of 2:05 pm the webit server is down. We are aware of the situation and are working with the vendor to resolve the issue. No need to create a ticket. Please watch for further updates. Wed, 27 Oct 2010 13:16:00 -0500 tag:http://www.e3datasolutions.com:28 http://support.e3datasolutions.net/publicAnnouncements.php?ann_id=27 For any edmis report viewing or processing in the last 48 hours - Some report submission generation was delayed. Sat, 16 Oct 2010 09:51:00 -0500 tag:http://www.e3datasolutions.com:27 http://support.e3datasolutions.net/publicAnnouncements.php?ann_id=26 We have gotten reports of problems with the daily transfer of clients from online counseling to webit. We are working to resolve this problem. ETA 48 hours Thu, 14 Oct 2010 04:47:00 -0500 tag:http://www.e3datasolutions.com:26 http://support.e3datasolutions.net/publicAnnouncements.php?ann_id=25 As of 9/26/2010 the Online Counseling system is working properly. Sun, 26 Sep 2010 11:11:00 -0500 tag:http://www.e3datasolutions.com:25 http://support.e3datasolutions.net/publicAnnouncements.php?ann_id=24 ONLINE COUNSELING UNAVAILABLE - We are investigating this with the vendor currently and will provide an update once we have a solution. Sun, 26 Sep 2010 09:08:00 -0500 tag:http://www.e3datasolutions.com:24 http://support.e3datasolutions.net/publicAnnouncements.php?ann_id=23 Online counseling is now functional again. Tue, 10 Aug 2010 13:41:00 -0500 tag:http://www.e3datasolutions.com:23 http://support.e3datasolutions.net/publicAnnouncements.php?ann_id=22 Online counseling is experiencing problems and is unavailable. Clients and Counselors are affected. Tue, 10 Aug 2010 09:55:00 -0500 tag:http://www.e3datasolutions.com:22 http://support.e3datasolutions.net/publicAnnouncements.php?ann_id=21 Chapter Goals Reporting - Setup Directions available now in Knowledge base - Fri, 09 Jul 2010 09:47:00 -0500 tag:http://www.e3datasolutions.com:21 http://support.e3datasolutions.net/publicAnnouncements.php?ann_id=20 WEBIT server is fully operational - certificate issue also resolved Mon, 10 May 2010 17:21:00 -0500 tag:http://www.e3datasolutions.com:20 http://support.e3datasolutions.net/publicAnnouncements.php?ann_id=19 WEBIT SERVER to be TEMPORARILY UNAVAILABLE while maintenance is being performed (starting 5:45 PM EDT) Mon, 10 May 2010 16:49:00 -0500 tag:http://www.e3datasolutions.com:19 http://support.e3datasolutions.net/publicAnnouncements.php?ann_id=18 EDMISSCORE.ORG Domain is giving certificate expired errors. Resolution ETA 24 hours Mon, 10 May 2010 12:16:00 -0500 tag:http://www.e3datasolutions.com:18 http://support.e3datasolutions.net/publicAnnouncements.php?ann_id=17 EDMISSCORE.ORG Domain is giving certificate expired errors. Mon, 10 May 2010 08:49:00 -0500 tag:http://www.e3datasolutions.com:17 http://support.e3datasolutions.net/publicAnnouncements.php?ann_id=16 Webit server is available. We will continue to monitor and update this announcement as needed. Mon, 03 May 2010 09:13:00 -0500 tag:http://www.e3datasolutions.com:16 http://support.e3datasolutions.net/publicAnnouncements.php?ann_id=15 WEBIT SERVER is unavailable due to issues with the hosting provider. Mon, 03 May 2010 08:54:00 -0500 tag:http://www.e3datasolutions.com:15 http://support.e3datasolutions.net/publicAnnouncements.php?ann_id=14 ONLINE COUNSELING OPERATIONAL as of 3:25 EDT Mon, 19 Apr 2010 14:22:00 -0500 tag:http://www.e3datasolutions.com:14 http://support.e3datasolutions.net/publicAnnouncements.php?ann_id=13 As of aprox 2:45 EDT online counseling is temporarily unavailable. This affects both Counselors and Clients Mon, 19 Apr 2010 13:48:00 -0500 tag:http://www.e3datasolutions.com:13 http://support.e3datasolutions.net/publicAnnouncements.php?ann_id=12 We are scheduling a brief maintenance for the webit server for April 8 at 6 AM EDT. Wed, 07 Apr 2010 16:34:00 -0500 tag:http://www.e3datasolutions.com:12 http://support.e3datasolutions.net/publicAnnouncements.php?ann_id=11 The Historical EDMIS Reports in WEBIT are in the process of being upgraded as part of ongoing improvements to the system. Mon, 29 Mar 2010 04:37:00 -0500 tag:http://www.e3datasolutions.com:11 http://support.e3datasolutions.net/publicAnnouncements.php?ann_id=10 On Thursday March 11th from 4 am to 6 am Eastern Time we will be doing another maintenance on the Webit Server. Wed, 10 Mar 2010 15:36:00 -0600 tag:http://www.e3datasolutions.com:10 http://support.e3datasolutions.net/publicAnnouncements.php?ann_id=9 On Wednesday March 10th from 4 am to 6 am Eastern Time we will be doing another maintenance on the Webit Server. Tue, 09 Mar 2010 08:39:00 -0600 tag:http://www.e3datasolutions.com:9 http://support.e3datasolutions.net/publicAnnouncements.php?ann_id=8 On Tuesday March 9th from 4 am to 6 am Eastern Time we will be doing maintenance on the Webit Server. Service may be interrupted briefly during these hours. Mon, 08 Mar 2010 13:12:00 -0600 tag:http://www.e3datasolutions.com:8 http://support.e3datasolutions.net/publicAnnouncements.php?ann_id=7 As you have probably noticed in the last couple of months, WebIt has started sending automated emails to notify you of certain events Thu, 18 Feb 2010 10:27:00 -0600 tag:http://www.e3datasolutions.com:7 http://support.e3datasolutions.net/publicAnnouncements.php?ann_id=6 A few users have reported that they were unable to access Online Counseling and other SCORE sites (excluding WEBIT). This issue affected access for a small number of counselors. The issue is resolved. Fri, 05 Feb 2010 07:46:00 -0600 tag:http://www.e3datasolutions.com:6 http://support.e3datasolutions.net/publicAnnouncements.php?ann_id=5 An enhancement to the EDMIS submission process within WEBIT has been made to help speed up the process. Mon, 01 Feb 2010 07:24:00 -0600 tag:http://www.e3datasolutions.com:5 http://support.e3datasolutions.net/publicAnnouncements.php?ann_id=4 Please feel free to tour our new support portal! NO LOGIN REQUIRED! Mon, 01 Feb 2010 07:17:00 -0600 tag:http://www.e3datasolutions.com:4 http://support.e3datasolutions.net/publicAnnouncements.php?ann_id=3 EDMIS Tracker SYSTEM MAINTENANCE HAS BEEN SUCCESSFULLY COMPLETED Mon, 11 Jan 2010 04:50:00 -0600 tag:http://www.e3datasolutions.com:3 http://support.e3datasolutions.net/publicAnnouncements.php?ann_id=2 READ HERE FOR INSTRUCTIONS: Welcome to our new billing and support application! Fri, 01 Jan 2010 05:59:00 -0600 tag:http://www.e3datasolutions.com:2