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Latest Public Announcements from e3datasolutions
The issue reported previously regarding CYBER COUNSELING INCORRECT DEACTIVATIONS has been resolved.
Posted by e3datasolutions administrator
As of 1:15 PM EST we have received multiple reports of counselor accounts being deactivated immediately after receiving notice of a new case.
Posted by e3datasolutions administrator
The server issue causing an EDMIS REPORTING ISSUE has been CONFIRMED as RESOLVED as of 12/19 6pm
Posted by e3datasolutions administrator
MONTHLY EDMIS REPORTING PROCESS is having sporadic delays. Some reports are successful while others are not being processed.
Posted by e3datasolutions administrator
The webit server is fully operational as of 3:11 EDT
Posted by e3datasolutions administrator
As of 2:05 pm the webit server is down. We are aware of the situation and are working with the vendor to resolve the issue. No need to create a ticket. Please watch for further updates.
Posted by e3datasolutions administrator
For any edmis report viewing or processing in the last 48 hours - Some report submission generation was delayed.
Posted by e3datasolutions administrator
We have gotten reports of problems with the daily transfer of clients from online counseling to webit. We are working to resolve this problem. ETA 48 hours
Posted by e3datasolutions administrator
As of 9/26/2010 the Online Counseling system is working properly.
Posted by e3datasolutions administrator
ONLINE COUNSELING UNAVAILABLE - We are investigating this with the vendor currently and will provide an update once we have a solution.
Posted by e3datasolutions administrator
Online counseling is now functional again.
Posted by e3datasolutions administrator
Online counseling is experiencing problems and is unavailable. Clients and Counselors are affected.
Posted by e3datasolutions administrator
Chapter Goals Reporting - Setup Directions available now in Knowledge base -
Posted by e3datasolutions administrator
WEBIT server is fully operational - certificate issue also resolved
Posted by e3datasolutions administrator
WEBIT SERVER to be TEMPORARILY UNAVAILABLE while maintenance is being performed (starting 5:45 PM EDT)
Posted by e3datasolutions administrator
EDMISSCORE.ORG Domain is giving certificate expired errors. Resolution ETA 24 hours
Posted by e3datasolutions administrator
EDMISSCORE.ORG Domain is giving certificate expired errors.
Posted by e3datasolutions administrator
Webit server is available. We will continue to monitor and update this announcement as needed.
Posted by e3datasolutions administrator
WEBIT SERVER is unavailable due to issues with the hosting provider.
Posted by e3datasolutions administrator
ONLINE COUNSELING OPERATIONAL as of 3:25 EDT
Posted by e3datasolutions administrator
As of aprox 2:45 EDT online counseling is temporarily unavailable. This affects both Counselors and Clients
Posted by e3datasolutions administrator
We are scheduling a brief maintenance for the webit server for April 8 at 6 AM EDT.
Posted by e3datasolutions administrator
The Historical EDMIS Reports in WEBIT are in the process of being upgraded as part of ongoing improvements to the system.
Posted by e3datasolutions administrator
On Thursday March 11th from 4 am to 6 am Eastern Time we will be doing another maintenance on the Webit Server.
Posted by e3datasolutions administrator
On Wednesday March 10th from 4 am to 6 am Eastern Time we will be doing another maintenance on the Webit Server.
Posted by e3datasolutions administrator
On Tuesday March 9th from 4 am to 6 am Eastern Time we will be doing maintenance on the Webit Server. Service may be interrupted briefly during these hours.
Posted by e3datasolutions administrator
As you have probably noticed in the last couple of months, WebIt has started sending automated emails to notify you of certain events
Posted by e3datasolutions administrator
A few users have reported that they were unable to access Online Counseling and other SCORE sites (excluding WEBIT). This issue affected access for a small number of counselors. The issue is resolved.
Posted by e3datasolutions administrator
An enhancement to the EDMIS submission process within WEBIT has been made to help speed up the process.
Posted by e3datasolutions administrator
Please feel free to tour our new support portal! NO LOGIN REQUIRED!
Posted by e3datasolutions administrator
EDMIS Tracker SYSTEM MAINTENANCE HAS BEEN SUCCESSFULLY COMPLETED
Posted by e3datasolutions administrator
READ HERE FOR INSTRUCTIONS: Welcome to our new billing and support application!
Posted by e3datasolutions administrator